Overview
Kindly note that the below shipping guide is only for the reference purposes. The actual shipping period may vary depending upon holidays, customs and circumstantial factors. Customers will be notified about the shipping status via email after the shipment has been dispatched and can also track their orders through Order Status.
What is the shipping cost?
We Provide Freeshipping for all orders
Free Shipping Policy
You can enjoy the free shipping method as long as you placed the order from us, there is no money amount limits. The free shipping refers to registered airmail.
Where can we deliver the package to?
We ship to all countries exclude countries not shipped to include: Aruba, Bhutan, Brazil, China, Colombia, Comoros, Congo – Kinshasa, Ecuador, Egypt, Falkland Islands, Faroe Islands, Gambia, Guinea-Bissau, Lesotho, Mauritania, Mongolia, Paraguay, Réunion, Serbia, Somalia, St. Vincent & Grenadines, Suriname, Tajikistan, Turkmenistan, Uruguay, Isle of Man, Greenland.
Any questions, please feel free to contact our customer support at info@wildguarder.com
Shipping Times
The shipping period mentioned in the below guide does not include the order processing time. The order processing time usually takes about 2-7 business days , The shipping period, is only for business days excluding the holidays or non-working days. Shipping times will depends on the country areas.
(Note: The shipping times are a general guide and do not apply to some remote areas.)
Transportation Time:
It usually takes 7-20 working days to ship to the United States, Canada, and Mexico, The transportation time required to reach the countries of Great Britain, The transportation time required to reach Great Britain, Germany, Italy, Spain, the Netherlands, Belgium, Denmark, Finland, Ireland, Norway, Portugal, Sweden and Switzerland is 10-25 working days. The box content is replaced by, shipped to the above countries, generally need 20-30 working days.（Except for those mentioned above in the countries）.Total Delivery Time = Processing Time + Shipping Time(depending on your location)
After your order is shipped, please keep the lines open and sign for it in time. If you do not receive the item within 20~35 days after shipment, please contact us as soon as possible. If you do not contacted us for more than 35 business days, we will assume that you have received the item.
If you have any further questions, please feel free to contact our customer service via your order detail, thanks.
We are not responsible for delays due to holidays or shipping volume peak*Note:
- Business days are defined as “Monday – Friday” and do not include holidays and weekends.
- Shipping times are NOT guaranteed due to COVID-19.
(Note: The shipping times are a general guide and do not apply to some remote areas.)
If you contact us in time after the purchase, we can cancel the order for you, if your payment is completed and the package is not shipped, you can cancel your order before your first rush delivery, and we will refund your money in full payment. Once the package has been shipped, the order cannot be cancelled
Logistics Peak Period Delay
We hope that you can receive your package earlier than anyone. But please understand that your parcel may delay due to holidays or some force majeure factors. If you encounter this issue,
please contact us and we will communicate with the logistics courier in time to urge the delivery, and the customer needs to contact your local express delivery company to get the latest news on the parcel.
HOW TO TRACK MY ORDER?
We will update the tracking number of your order in our system within 24 hours after your order has been shipped, and you will also receive one email that contains the shipping information including shipping courier, tracking number, the item that shipped, shipping address.
You can track your parcel by following corresponding websites:
17Track: https://www.17track.net
CUSTOMS TAX
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and you maybe being charged of customs fees when the parcel arrives in your country.
LOST OR STOLEN PACKAGES
We not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at info@wildguarder.com
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time. Please contact us immediately at info@wildguarder.com if you believe you have provided an incorrect shipping address. You need to offer us the order ID, the correct shipping address.
